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Terms & Conditions
I am Tall Poppy welcomes you to our website, we hope that you enjoy the experience, and it's important to us that you are happy with your purchase. Please find below our terms and conditions of sale which you are consenting by virtue of accessing and using the I am Tall Poppy website.
I am Tall Poppy accepts payment by credit card or PayPal, using the secure services of PayPal. All prices listed are in Australian dollars, and are inclusive of 10% GST.
When you submit your order and payment details, your order will be processed and you will receive an email containing your invoice and confirmation of your order.
Any product with a 'Free Shipping' tag comes with free postage for sales within Australia.
Items without a tag incur a postage fee of either $5 or $10, depending on weight and size. This is calculated in your shopping cart at the end of the sale.
We offer Free Shipping for sales totaling $100 or more within Australia.
Items tagged 'Pick up only' can only be picked up at our store - Shop 1, 1 Aldinga Road, Willunga SA.
We use Australia Post for both regular and registered post. We will use registered post for sales over $100. A signature is required at the point of delivery for all parcels sent via registered post.
If you have not received your order within 7 business days of its dispatch from I am Tall Poppy, please advise us in writing so that we can investigate its whereabouts and resolve the issue.
We do offer international shipping with costs calculated depending on weight.
Returns and Exchange
If you are dissatisfied with your purchase, please advise us in writing via email within 5 business days of receipt of the item you have purchased, including the order number and the reasons why you are dissatisfied with the item.
In the situation where the item you receive is faulty or not what you ordered, you may apply for a refund or exchange. Provided I am Tall Poppy is satisfied that an error was made in consignment of the item purchased or that a fault has occurred prior to the item being delivered to you, I am Tall Poppy will pay the shipping costs for returning the faulty or incorrect item to I am Tall Poppy and for dispatching the replacement item to you.
In the case of refunds, please allow 3-5 business days for the refund to be processed.
When sending returned items to I am Tall Poppy, we advise you use registered post because I am Tall Poppy does not take responsibility for the loss of items being returned, and this may result in us being unable to process your application for refund or exchange. In considering any application for refund or exchange, I am Tall Poppy reserves the right to inspect returned items upon receipt.
In the situation where you are dissatisfied with your purchase for any reason other than a faulty or incorrect item, you may exchange it. All shipping costs, including packaging and postage charges for return of the item to be exchanged and dispatch of the replacement item are to be paid by the customer. In addition, all items returned to I am Tall Poppy for exchange must be intact and in saleable condition. Fashion items returned must still have their labels and tags attached.
I am Tall Poppy attempts at all times to maintain the website by keeping information accurate and up to date. It may contain errors, inaccuracies or may not be current at the time of viewing.
I am Tall Poppy does not provide warranties of any kind on any of its products or on any information provided on the I am Tall Poppy website. Through our descriptions and stock images we endeavor to ensure that our customers are aware of any flaws and imperfections in the items they may wish to purchase, as they may be of vintage in nature or hand crafted from recyclable materials. If you have any queries in relation to a specific piece listed for sale online, please contact us for further information at firstname.lastname@example.org or by phone at 08 8556 2665.
Neither I am Tall Poppy, nor its employees, agents or contractors are liable for any damages whatsoever arising out of, or in any way related to the use of this website or any other website linked to this website. This limitation applies to direct, indirect, consequential, special, and punitive or other damages you or others may suffer, as well as damages for loss of profits, business interruption or the loss of data or information.
I am Tall Poppy reserves the right to update the terms and conditions set out herein without notice.